Bayou BurgerOrdering terms & allergens
Please review these before placing a pickup, delivery or catering order.
What are your ordering and cancellation policies?
All orders must be paid in full upfront before preparation begins. Because our food is made fresh to order, order changes or cancellations must be made within 5 minutes of placing the order. No refunds are provided once cooking has started.
What happens if I pick up my order late or there is an issue?
For late pickups, food is held up to 45 minutes; uncollected orders will not be remade or refunded. If an order is incorrect or missing an item, please contact us immediately upon pickup or delivery with your order details so we can correct it promptly.
What are your catering deposit and payment requirements?
A 50% non-refundable deposit is required at the time of booking to secure your event date and time on our calendar. The remaining balance is due in full 7 days prior to the event date.
What are the catering cancellation and guest count policies?
Cancellations made 14 or more days before the event receive a full refund of payments made beyond the non-refundable deposit. Cancellations made within 7 days are non-refundable. Final guest counts must be confirmed at least 7 days before the event as the minimum billing number; decreases cannot be made after this deadline, though minor increases may be accommodated if requested at least 72 hours in advance.
What food allergens are handled in your kitchen?
Our kitchen handles major food allergens daily, including dairy, gluten/wheat, eggs, pork, soy, nuts, and seafood (including crawfish). Because all items are prepared in a shared kitchen space on common equipment, we cannot guarantee that any item is 100% free of allergen cross-contamination.
How do you handle dietary requests and catering allergen notices?
We try our best to accommodate dietary modifications, but customers with severe or life-threatening food allergies order at their own risk. Please clearly list all allergen warnings and preparation preferences in the notes when you order. For catering events, clients are responsible for informing their guests of potential allergens present in our Louisiana-style signature menu items.
What payment methods do you accept?
We accept Cash App, Zelle and Venmo. When we confirm your order by text, we tell you the total and how to pay. Peer-to-peer payments carry no extra fees.
Do you accept tips?
Yes, tips are always appreciated by our hard-working kitchen staff. Add one when you pay.